Sunday, December 13, 2009

It Worked for Me – FIOS Installation

We recently moved from Comcast to FIOS. The change was sparked by recent changes in Comcast’s cable service. We had been a long time Comcast customer and had a very good experience. However, when I compared bundled offerings from Comcast and Verizon the FIOS bundle came out better.

The week before Thanksgiving I put in a FIOS order and scheduled the installation for the next week. The day before the installation Verizon called to confirm that we would be home during the appointed window. The morning of the installation the Verizon Installer called to let us know that he would be arriving towards the middle of the installation window.

When the installer arrived we reviewed the setup. We looked at where the phone lines came into the house, the cable TV and found an appropriate power outlet that would be able to supply power to the box on the outside of the house.

It was an aerial delivery so shortly after we finished with the review another Verizon person showed up with a bucket truck and between the two Verizon personnel they installed the fiber to the house.

Overall the installation took four or five hours. The installer was very professional and even went to the trouble of having shoe covers for the inside work.

We now have a new box on the outside of the house, two phone lines moved over, three TVs connected and a new wireless Internet firewall/router. With one minor exception all parts of the installation went without a hitch. There was a problem with features on the two telephone lines which were reversed. A follow up email to customer service fixed this within 24 hours.

Two weeks after the install the TV service has been working flawlessly as has the Internet. One of the phone lines still has a problem with call forwarding.

Customizing the setup of the TV remotes and the Internet was easy to do. The Internet firewall/router even has a few bells and whistles that my previous Linksys and DLink boxes did not.

All in all a very good experience…

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